Is DoublesXpress a registered and federally instituted entity?
Yes DoublesXpres is registered in Massachusetts under general law with LICENSED # FT5741 and CERTIFICATE # 87406

What is the exchange rate used to transfer funds through doublesXpress.com?
Present market rate.  Our exchange rate calculator is updated daily based on the up to date market rates.

What forms of payment are acceptable?
We accept Cash, Debit, Visa, and MasterCard.

Why is my transaction non-refundable?
Because once funds have been picked up by your recipient the contract between us is deemed honored.

How safe is it to send money through DoublesXpress?
Other than qualified, trained and highly professional agents Our online services offers a website which is secured by high grade SSL encryption ensuring your information is kept secure and remains private.

Where is your service available?
Currently our service is available within the USA, German, and seeking UK as well as globally.

When I use my credit card, will DoublesXpress charge me a cash advance fee?
No only the transfer fee as tabulated at the agents Kiosks or online services.
 
How does the PayPal Payment option work?
Paypal is a third party payment processor that accepts Visa, MasterCard, Discover and American Express. You will be redirected to the secure Paypal website complete your transaction. Something to remember is that you will need to add 3% of total money sent or it will be deducted from the actual money sent.

In what figure of payment will my recipient receive their money?
Cash

Who can I speak to if there is a problem with my transaction?
Call our Customers Service main number 1 508 852 3500 or send an email to support@doublesxpress.com.

I do not have a credit card or debit card. Can I still send money through DoublesXpress.com?
Yes by all means. You can deposit funds directly into our Digital Credit Union federal credit union (DCU), Commerce Bank, and or Bank of America Account from any Bank of America branch within the United States. For details call us at 1 508 852 3500.